Shipping policy

Shipping Policy

Thank you for choosing the VICE Sunset Edition.

Each controller is made to order and produced specifically after an order is placed. Please review the information below before completing your purchase.

Where We Ship

We currently accept orders and ship only within the United States.

Orders with delivery addresses outside the United States are not currently supported and may be cancelled.

Production Time

VICE Sunset Edition controllers are made to order and normally require approximately 6–10 weeks of production time before shipment.

The 6–10 week period refers to production time only and does not include the time required for the shipping carrier to deliver the package after it has been dispatched.

Production estimates begin after your order has been successfully placed and payment has been confirmed.

Because each controller is individually produced, actual production time may vary in limited circumstances. If a significant delay beyond the estimated production window is expected, we will make reasonable efforts to contact you using the information provided with your order.

Shipping Cost

Standard shipping within the United States is currently $20 USD per controller order, unless a different shipping rate is displayed at checkout.

The shipping rate shown at checkout at the time of purchase will be the applicable shipping charge for your order.

Shipping and Delivery

Once production is complete and your order has been prepared for shipment, it will be handed to the applicable shipping carrier.

Shipping transit time begins after production is completed.

Delivery times may vary depending on the destination, carrier operations, weather conditions, transportation disruptions, and other circumstances outside our reasonable control.

Production and delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

Tracking Information

When tracking information is available, it will be provided using the contact information associated with your order.

Customers are responsible for monitoring tracking information and ensuring that someone can receive the package when necessary.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before completing your purchase.

If you notice an address error after placing your order, contact us as soon as possible at vicecontrollers@gmail.com and include your order number.

We cannot guarantee that a shipping address can be changed after an order has entered production or has been prepared for shipment.

Additional costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility where permitted by applicable law.

Lost, Delayed, or Misdelivered Packages

If tracking indicates that your package is delayed, lost, or delivered but you cannot locate it, please contact us at vicecontrollers@gmail.com.

We will review the available shipping information and, where appropriate, assist with a carrier inquiry or claim.

Carrier delays that occur after dispatch are generally outside our direct control, but we will make reasonable efforts to assist customers when shipping issues occur.

Damaged Packages

Please inspect your order after delivery.

If your controller or shipping package arrives damaged, retain the original packaging and contact us within 7 days of delivery with your order number and clear photographs and/or video of the damage.

Damaged, defective, or incorrect products are handled in accordance with our Return & Refund Policy.

Order Changes and Cancellations

Because the VICE Sunset Edition is made to order, requests to cancel or modify an order must be submitted within 48 hours of purchase, provided production has not already started.

Please refer to our Return & Refund Policy for complete cancellation and refund terms.

Contact

For questions regarding production, shipping, tracking, or delivery, contact us at:

Email: vicecontrollers@gmail.com